Privacy Policy

Last updated: 30th September, 2026

The Petal Project ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and how you can contact us about it.

What we collect

When you enquire through our website or contact us directly, we may collect:

  • your name, email address and phone number

  • details about your wedding or event, such as the date, venue, location, guest numbers, budget and design ideas

  • any other information you choose to share with us

When you visit our website, some information is collected automatically through cookies and analytics tools. This can include your browser type, device, approximate location, pages visited and how you arrived at our site. This information doesn't identify you personally.

How we use it

We use your information to:

  • respond to your enquiry and prepare a proposal

  • plan, design and deliver your wedding or event

  • communicate with you before and after your event

  • understand how visitors use our website so we can improve it

We only collect what we need, and we will never sell your personal information.

Who we share it with

We may share your information with:

  • Event suppliers: planners, venues or other suppliers involved in your event, only where needed to deliver it, and always with your knowledge

  • Service providers who help us run our business: our website platform (Squarespace), our email provider (Google), and analytics tools (Google Analytics). Some of these providers may store data outside Australia.

  • Authorities: where the law requires it

Photography and social media

With your permission, we may share images of our floral work from your wedding or event on our website and social media, credited to your photographer. If you'd rather we didn't, just let us know.

Cookies

Our website uses cookies to function properly and to help us understand how it's used. You can disable cookies in your browser settings, although some parts of the site may not work as intended.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as it's needed for the purposes above, or as required by law.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, at any time. Email us at [email] and we'll respond within a reasonable timeframe.

Questions or concerns

If you have any questions about this policy or how we've handled your information, please contact us at [email]. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

The Petal Project
55 651 051 407
Melbourne, Victoria
alison@thepetalproject.com.au